You can say that I am big 'fan' of ICICI Bank. This is one of the main reasons I went to ICICI Lombard for my health insurance and 2-wheeler insurance. And like ICICI Bank Services, Services of ICICI Lombard are too good. The website interface, prompt reply to emails, timely dispatch of policy documents, etc were above satisfactory level. Although I have never had claim-related work and I don't want that to happen, but I am sure they must be good in this aspect (claims settlement) as well. All the very best!